Shipping policy
Shipping Policy
Welcome to Whats New World ! We are proud to offer officially licensed brands and ensure every order is handled with care. Please review our shipping policy below.
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1. Order Processing
• All orders are processed within 2–4 business days (excluding weekends and holidays).
• During high-demand seasons, processing may take slightly longer, but we will keep you updated via email.
• Once your order ships, you will receive a tracking number by email or SMS.
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2. Shipping Rates & Delivery Estimates
• Shipping charges for your order will be calculated and displayed at checkout.
• Estimated delivery times:
• Domestic (within USA): 3–7 business days
• International: 7–21 business days, depending on location and customs clearance
• We offer standard and express shipping options at checkout.
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3. International Shipping
• We ship worldwide, but some licensed brands may have territorial restrictions. If we cannot ship a product to your country, you will be notified immediately and refunded.
• Import duties, taxes, and customs fees are not included in the product price or shipping cost. These charges are the customer’s responsibility and vary by country.
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4. Order Tracking
• Once your order ships, you’ll receive a tracking number via email.
• Please allow up to 48 hours for tracking information to update.
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5. Shipping Restrictions
• We cannot ship to P.O. boxes, APO/FPO/DPO addresses for some brands.
• Certain items (e.g., oversized products, limited edition items) may have special shipping conditions.
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6. Delays, Lost, or Damaged Packages
• We are not responsible for delays caused by the carrier, customs, or unforeseen events.
• If your order is lost or arrives damaged, please contact us within 2 days of delivery at cs@licenseebrands.com. We will work with the carrier to resolve the issue.
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7. Returns & Exchanges
• For details on returns, please see our [Return Policy].
• Please note: return shipping fees are the responsibility of the customer, unless the product arrives defective or incorrect.
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8. Customer Support
For any shipping-related questions, please reach us at:
📧 cs@licenseebrands.com